FAQ
Common questions
What I get asked a lot. If your question isn't here, just ask in the first call.
What kind of companies do you work with?+
Service businesses that depend on good people and good service. Hotels and restaurants, but also retail, healthcare, real estate, consulting and trades with customer contact. Mainly in Germany, Austria, Switzerland, the Netherlands and Belgium.
Do you only work in hospitality?+
No. I come from hospitality and know it well. What I learned there carries over to any business where people serve people. Service, leadership and clean workflows aren't tied to one industry.
What does a first call cost?+
Nothing. 30 minutes, no agenda. You tell me where you are. I listen and say honestly whether I can help. After that, you decide.
Do you come on-site?+
Yes. The analysis happens on-site, not at a desk. I want to see how the day-to-day really runs. During implementation we stay on it until it works.
What's the difference between consulting and coaching?+
Consulting works on the business: strategy, service, structures, sales, digital workflows. Coaching works on your role: honest feedback, good questions, clear next steps. Often both belong together.
What does hospitality have to do with AI and CRM?+
When you've worked in the operation, you see faster where technology really helps and where it just creates work. I'm not a developer. But I know what a CRM inquiry, a clear follow-up and a through-line website move in the day-to-day. Good leadership and sensible digital workflows give people more room for good work.
What languages do you work in?+
German, Dutch and English, each like a native. I'm Dutch and I live in Germany, so I know both business cultures from the inside.
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Where does it stick for you right now — with your team, your service, or your digital workflows? Let's talk about it.